Return & Exchange

Thank you for shopping at saanwu.com! If you are not entirely satisfied with your purchase, we are here to help.

Exchange or Return for a Refund:

  • Products can be returned within 14 days after they have been received.
  • A new product may be exchanged for another product of equal value or returned for a refund.

Return Requirements:

To be eligible for a return, please ensure:

  • The product is in its original packaging.
  • The product is unused and undamaged.
  • A proof of purchase (e.g.,order number or invoice) is required.

Products that do not meet these criteria will not be considered for return.

How to Request a Return or Refund:

To initiate a return or refund, please contact our customer service team at saanwu507@gmail.com with your request.

Return Address: Please do not return items to the original shipping address. The return address will be provided to you via email once your return request is approved.

Refund Process:

  • After we receive your returned item, it will be inspected. This process will be completed within 5 business days.
  • Once confirmed, we will issue your refund. In most cases, the refund will be returned to your payment account within 3-5 business days, depending on your bank or payment provider.
  • You will receive an email notification once the refund has been issued.

Late or Missing Refunds:

If you have not received your refund after the specified time, please contact us at saanwu507@gmail.com.

Non-returnable Items:

  • We do not accept returns or exchanges on specials once they have been sold.

Return Shipping:

  • If the return is due to a product defect or incorrect item sent, we will cover the return shipping costs.
  • If the return is due to customer preference (such as dislike or the item not meeting expectations), the customer is responsible for return shipping costs.
  • Once the return package is sent, please provide us with the tracking information.

Cancellation Policy:

  • Order Cancellation: You may cancel your order before it is shipped or produced. If the order is canceled, you will receive a full refund. Once the order is shipped, it cannot be canceled.

Refunds (if applicable):

  • After receiving and inspecting your return, we will send you a receipt confirmation via email.
  • We will also notify you whether your refund has been approved. If approved, we will process your refund and return the amount to your original payment method within 5-7 business days.